Our client provides software for human services agencies to ease the burden of documentation - providing our client agencies the freedom to focus on their mission. They were born out of three NYC human services agencies in 2000. Having originated within a human services agency, they’re firmly committed to easing the administrative burden on our clients, and in turn, helping the millions of individuals they serve receive excellent care. Today, more than 1,000 agencies nationwide count on this AWARDS software to manage and bill for their services. The company is owned by ASG, which is a software business that buys, builds, and operates market-leading vertical SaaS companies. They are located in the heart of Manhattan - just south of Union Square - and the team is deeply passionate about helping the people who help people.
This is an incredible opportunity to join a growing SaaS company. Our client is looking for an experienced and exceptional Product Designer to join their team and make an immediate impact. You will play an integral role in defining the long-term design for the company, including redesigning the user experience of our software. We aspire to create an easy-to-use, visually attractive system for all their customers. Key Responsibilities: ● Design: Candidate owns the complete product design process, from early-stage research and ideation, wireframes, and prototyping, through implementation and iteration based on key success metrics. ○ Use and help expand on their design system. ○ Produce high-quality designs and experiences that differentiate and elevate this company from its competitors. ○ Express solutions and concepts through wireframing, high fidelity assets, and workable prototypes. ○ Ability to conduct competitive and comparative analyses to build best-in-class experiences. ○ Ability to consider and design responsively across all screen sizes and devices. ○ Drive, develop, and inspire ways to better the design process. ○ Exhibits excellent UX/UI design and organization skills. An eye for details. ○ Proficient in Adobe CC suite, Figma, and/or other industry-standard creative software. ● Advocacy: Candidate advocates for the customer at every step of the process through research, interviewing and usability testing, while considering the company’s vision and goals. ○ Ability to conduct various tactics to learn user needs and uncover valuable insights, including but not limited to, customer interviews. ○ Use, read, and request insights and data on customer usage to make informed design decisions. ○ Prioritize intuitive usability and design best practices overall. Be a voice for the customer through the development process. ○ Validate and iterate on your designs by conducting your own usability testing. ○ Gain knowledge and awareness of industry standards and expectations and ensure feature parity (and ideally, even higher quality experiences). ● Communication: Candidate collaborates cross-functionally, internally and externally, to be a a strong voice in strategy, drive projects forward, clearly define requirements to engineering, gain insights and alignment on initiatives. ○ Engage and collaborate effectively with Product Managers and Engineering to launch new features and designs as intended ○ Produce clearly defined design requirements to engineering and track project progress ○ Provide clear design QA feedback to development and track resolution progress ○ Listen and seek design-related feedback, internally and externally, to gain new insights and build features and software that customers love Experience: ● Bachelor’s degree in Interaction Design, Graphic Design, HCI, or another relevant degree ● Experience: 3+ years with end to end product design where you have shipped highly successful enterprise SaaS products with complex interactions ● Proficient in Adobe CC suite, Figma, and/or other industry-standard creative software ● A portfolio that shows your end-to-end design process experience ● Clear, concise, and thorough written and oral communication skills--you have the ability to communicate complex ideas in simple, easy-to-understand ways.
Only candidates from Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Mexico, Panama, Peru, Uruguay
Intermediate or advanced spoken English is required for ALL opportunities. If you can't speak English yet, please keep practicing and apply in the future.